Refund Policy

Tips processed through Kudvi are voluntary payments. This policy explains the narrow circumstances in which BPLUS PRO LTD refunds a tip, and how to ask.

1. Nature of tips

A tip is a voluntary, gratuitous payment. Once made, it is generally final. A tip is not a purchase of goods or services and carries no right of return in the way a purchase might.

2. When we refund

Duplicate payment caused by a technical error.
A payment charged at an amount different from the amount you confirmed.
An unauthorised transaction on your payment method.
A payment that reached the wrong payment page because of a fault on our side.

3. How to request

Email hello@kudvi.com within 30 days of the payment, including the date, amount and the receipt or payment reference. We may ask your card issuer's confirmation for unauthorised transaction claims.

4. Processing

Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank. We cannot refund to a different card or account.

5. Chargebacks

If you dispute a payment with your bank, we provide the card schemes with the transaction evidence. Where a tip is reversed after settlement, the corresponding amount may be deducted from the Recipient's balance or future payouts.

6. Fraudulent or erroneous receipts

Where a tip is identified as fraudulent or made in error, we may reverse it and recover the amount from the Recipient. Recipients are notified of any such adjustment.